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  1. Insert Support
  2. FAQ

FAQ

How to upgrade Insert SDK

  • Upgrading Insert SDK

Onboarding

  • Sign-up and Sign-in Issues
  • First time on Insert console
  • Insert Viewer Demo App

General

  • Testing Inserts Content - Best Practices
  • Supported iOS and Android versions
  • Roles and Permissions
  • Submit Insert for Testing
  • How does the SDK behave with a poor network connection?
  • What happens if my app has no network?
See all 8 articles

Insert Content

  • Master Style
  • Design tab: Layouts and Styles
  • YouTube and Vimeo Videos in Guides
  • How to run an A/B test
  • How to test the fonts configuration
  • Best practices for Insert customization: colors, fonts and images
See all 8 articles

Segment

  • Segment Options
  • How can I test my insert if I don't fit in the insert's segment?

Triggers

  • Trigger Types
  • Placing a trigger on an item which is part of a series
  • Clashing inserts: inserts with the same trigger
  • App launch trigger sometimes launches with a delay

Capping

  • Insert Capping: how does it work?
  • Why do I see the insert multiple times although capping is defined as once per session?

Insert Goals & Analytics

  • Insert Goals
  • What is a session at Insert?
  • Control Group: what is it and how do I use it?

Paired Mobile Devices

  • Troubleshooting Device Pairing issues
  • Why do I need to pair my mobile device?
  • What is the small Pendo icon shown over my app?
  • How do I disconnect my device?

Push Notifications

  • 'Rich Push' Insert
  • Push opening an Insert

App Versions

  • Why aren't inserts copied automatically to my new app version?

How to get support

  • How to get support
Insert Support