FAQ

How to upgrade Insert SDK

• Upgrading Insert SDK

Onboarding

• Sign-up and Sign-in Issues
• First time on Insert console
• Insert Viewer Demo App

General

• Testing Inserts Content - Best Practices
• Supported iOS and Android versions
• Roles and Permissions
• Submit Insert for Testing
• How does the SDK behave with a poor network connection?
• What happens if my app has no network?

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Insert Content

• Master Style
• Design tab: Layouts and Styles
• YouTube and Vimeo Videos in Guides
• How to run an A/B test
• How to test the fonts configuration
• Best practices for Insert customization: colors, fonts and images

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Segment

• Segment Options
• How can I test my insert if I don't fit in the insert's segment?

Triggers

• Trigger Types
• Placing a trigger on an item which is part of a series
• Clashing inserts: inserts with the same trigger
• App launch trigger sometimes launches with a delay

Capping

• Insert Capping: how does it work?
• Why do I see the insert multiple times although capping is defined as once per session?

Insert Goals & Analytics

• Insert Goals
• What is a session at Insert?
• Control Group: what is it and how do I use it?

Paired Mobile Devices

• Troubleshooting Device Pairing issues
• Why do I need to pair my mobile device?
• What is the small Pendo icon shown over my app?
• How do I disconnect my device?

Push Notifications

• 'Rich Push' Insert
• Push opening an Insert

App Versions

• Why aren't inserts copied automatically to my new app version?

How to get support

• How to get support